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《旅游管理英语》第二次作业答案英语专升本

时间:14-09-24 栏目:资料专区 作者:zhangke 留言:0 点击: 1,320 次



旅游管理英语第二次作业答案英语专升本

一、单项选择题。本大题共25个小题,每小题 2.5 分,共62.5分。在每小题给出的选项中,只有一项是符合题目要求的。
1. Which of the following is the shortcoming of Taylor’s scientific management theory?
( C )
A. Great improvement in productive and efficiency.
B. Introduction of scientific methods and research.
C. Reduction of production task to a set of routine procedures.
D. Emphasis on the need for cooperation between management and workers.
2. Which of the following is not one of the advantages of Max Weber’s bureaucratic management approach?
( D )
A. Cultivate specialized skills.
B. Eliminate subjective judgment.
C. Be unbiased in treating people.
D. Put authority in individuals rather than positions.
3. Interpersonal and communication skills are often called human or people skills because these skills are ____.
( C )
A. essential at all levels of an organization
B. vital to the successful management career
C. people-oriented
D. business-oriented
4. Conceptual and decision skills include the manager’s following skills except ____.
( D )
A. to recognize issues
B. to examine factors
C. to resolve problems
D. to benefit the company
5. Which of the following is not one of the sources that can provide information in forecasting the future as far as business is concerned?
( C )
A. Market research
B. Opinions of expert
C. The pros and cons of each alternative
D. Computer techniques and formal forecasts
6. What does the word “delegate” mean in “They delegate the responsibility to others”?
( B )
A. To authorize and send as one’s representative.
B. To commit or entrust to another.
C. To appoint as a debtor to one’s creditor.
D. To serve as a deputy or agent.
7. “The corporate strategy of an organization is sometimes called its business portfolio.” The wordportfolio here is closest in meaning to ____.
( B )
A. collection
B. group
C. case
D. profile
8. Forecasting future trends needs ____.
( C )
A. both subjective judgment and objective facts
B. quantitative techniques
C. mathematical models
D. intuitive judgment of experts
9. An inappropriate vision will fail because of the following reasons except that ____.
( A )
A. it may be out of date
B. it may not reflect the needs of stakeholders
C. it may be based on misconceptions of resources available
D. it may be impractical
10. The four skills of transformational leadership include the following except ____.
( B )
A. to possess a clear idea of the future
B. to have strong self-confidence
C. to win trust from others
D. to be able to make others understand and accept the idea
11. Which of the following is not included in the two-factor theory put forward by Frederick Herzberg?
( A )
A. Workers’ health.
B. The pay and welfare.
C. The personal growth resulting from the job.
D. The fun of the job itself.
12. A well-designed job, according to Hackman and Oldham, should have the following dimensions except ____.
( B )
A. skill variety
B. good salary
C. autonomy
D. task identity
13. Two-way communication is different from one-way communication in that it has the following characteristics except ____.
( A )
A. easier
B. time consuming
C. fewer mistakes
D. more precise
14. Which of the following is not a positive non-verbal signal?
( D )
A. Uncrossed arms and legs.
B. Smiling.
C. Eye contact.
D. Few gestures.
15. The functions of the back of a restaurant include the following except ____.
( A )
A. food control
B. food safety
C. food sanitation
D. food quality
16. For downward communication, managers should provide ____ information to their subordinates.
( C )
A. all
B. relevant
C. adequate
D. certain
17. Which of the following statements is not true?
( B )
A. Housekeeping department is also a production department.
B. Concierge service is found in all hotels.
C. Food service is important to full-service hotels.
D. Sales, marketing, engineering, accounting and personnel departments offer no direct guest service.
18. The engineering department is responsible for the following except ____.
( A )
A. hotel construction
B. lighting
C. transportation systems
D. heating and air-conditioning
19. Which of the following is not true of travel agencies in the future?
( C )
A. Franchise and cooperative will become dominant.
B. Independent agencies will gradually disappear.
C. International airlines will always produce higher commissions.
D. The biggest cost is labor.
20. Which of the following is not one of the ways to maximize profits?
( C )
A. Making use of suppliers’ assistance.
B. Selling other service products.
C. Adjusting management mix.
D. Automation.
21. “Political risk ranges from unexpected changes in tax rules to outright expropriation of assets held by foreigners.” The word expropriation in this sentence is closest in meaning to ____.
( A )
A. deprivation
B. transference
C. appropriation
D. suitability
22. Which of the following is not a U.S. company?
( D )
A. IBM
B. GE
C. GM
D. BP
23. Which of the following is not one of the DSS (Decision Support Systems) components?
( B )
A. Interactive software.
B. Scanning software.
C. A database.
D. A model base.
24. Which of the following is not one of the 3 types of contemporary ESS?
( C )
A. Those focusing on communications and office work.
B. Those providing user friendly interfaces to company data.
C. Those obtaining information from outside business.
D. Those featuring the application of sophisticated statistical models.
25. Travel to a foreign country tends to increase as its exchange rate ____.
( A )
A. falls
B. rises
C. fluctuates
D. levels
三、判断题。本大题共15个小题,每小题 2.5 分,共37.5分。
1. In the early days, management was always practiced on a trial-and-error basis.
(正确)
2. The central idea of the scientific management theory is to apply scientific methods to management so as to maximize its effect.
(正确)
3. Control is a basic management function, and it involves taking corrective actions.
(正确)
4. Lower levels of management especially demand conceptual and decision skills.
(错误)
5. Risks are inherent in virtually all significant decision.
(正确)
6. Bounded rationality in decision making means that decisions must be related to reason.
(错误)
7. ood strategy and good execution are the most trustworthy signs of good management.
(正确)
8. In strategy formulation, differentiation guarantees uniqueness and thus competitive advantages.
(正确)
9. The essential feature of leadership is the ability to communicate efficiently.
(错误)
10. Effective managers are not necessarily true leaders.
(正确)
11. The belief that what one does will help satisfy other people’s needs is the essential motivating force.
(错误)
12. Job rotation and enlarge are ways to increase the intrinsic rewards of jobs.
(正确)
13. Toenhance communication, the non-verb message should arouse a feeling of social class awareness.
(错误)
14. Corporate grapevine is a kind of formal communication within the organization.
(错误)
15. The restaurant business is labor-intensive, and employs a large proportion of the workers.
(正确)



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